Terms of Use

This page sets out the terms and conditions that govern your use of our online casino and sportsbook services in Canada. It explains the relationship between you and us, the rules that apply when you open and operate an account, and the practical steps we take to manage deposits, withdrawals and promotions. Please read these terms carefully before registering or placing bets.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account - creating multiple accounts, sharing login details or allowing others to play on your behalf is not permitted. We may suspend or close accounts where misuse, fraud, collusion or suspicious activity is suspected. You must notify us immediately of any unauthorised access.

Verification

We may require identity and address verification to comply with anti-money-laundering and security checks. Requests can include government-issued ID, proof of address and proof of payment-method ownership. Accounts may be restricted until verification is complete.

Eligibility requirements

To use our services you must be of legal gambling age in your province - generally 19+ in most provinces and 18+ where local law permits (for example Alberta, Manitoba and Quebec). You must be a resident of an accepted jurisdiction and provide accurate personal information when requested. Residents of restricted jurisdictions are not eligible to play.

Acceptable platform use

Use of the platform must comply with these terms and all applicable laws. Prohibited activity includes fraud, money laundering, exploitation of software bugs, abusive behaviour toward staff, and any attempt to manipulate game outcomes or promotions. We reserve the right to limit or close accounts and to void bets or winnings where prohibited conduct is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be displayed when you opt in. Bonus rules may set minimum deposits, wagering requirements, contribution rates by game type and maximum bet limits while a bonus is active. Bonuses are non-transferable. If you breach the bonus terms we may cancel the bonus and any related winnings.

Deposits and withdrawals

Payment options, limits and processing times vary by method and jurisdiction. We may require that deposits be wagered once before withdrawal. Withdrawals are subject to verification checks and may be delayed for identity or security reviews. If an account shows restricted activity or incomplete verification, withdrawals may be paused until the matter is resolved.

Dispute resolution

If you have a complaint please contact our support team first so we can investigate. Our system logs and records are authoritative in determining game outcomes and transaction history. If a resolution cannot be reached directly, we will outline the next steps and any available escalation routes in your correspondence.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, we will notify you by email or account message. Continued use of your account after changes are posted constitutes acceptance of the revised terms. If you do not agree, you must stop using the service and close your account.